Clik here to view.
YouTube – part of an Omni channel offering?
The number of customer service interactions requiring human support is expected to reduce by half over the next two years, reports Gartner, as self-service alternatives grow more popular. It has been...
View ArticleClik here to view.
Sainsbury’s trials connected kitchens to better understand shoppers
Samsung recently revealed their plans for connected home domination at the Consumer Electronics Show (#CES2015), followed by Amazon introducing the Dash Button, a single-use, Wi-Fi enabled ordering...
View ArticleClik here to view.
Starbucks partners with Spotify
Following the launch of its mobile order and pay system, Starbucks have set out to improve customer experiences even further by teaming up with music streaming site, Spotify. It was revealed that a...
View ArticleClik here to view.
HP Helps Leeds Building Society interact with its customers when, where and...
Today, HP Enterprise Services Ltd announced it has been selected to help Leeds Building Society manage its customer’s interactions. As a result, the Building Society is now able to expand its online...
View ArticleClik here to view.
Live Chat solutions win over customers
The use of Live Chat as a channel for customer engagement has increased dramatically in recent years and is quickly turning into the customer-support option of choice for consumers. More dynamic than...
View ArticleClik here to view.
BT, TalkTalk and Scottish Power most dreaded customer service
Which has revealed the results from its latest survey into UK call centres, disclosing BT, TalkTalk and Scottish Power as the companies consumers most “dread calling”. Based on staff knowledge, phone...
View ArticleClik here to view.
Google Buy Now button coming soon
With Google currently preparing to kick off its annual developer conference I/O in San Francisco, they have announced the introduction of a Buy Now button, allowing internet users to purchase goods...
View ArticleClik here to view.
3 Customer service trends providing great customer experiences
In a recent survey by American Express, 63 per cent of customers felt an increase in their heart rate when they thought about receiving great customer service. According to the research 53 per cent of...
View ArticleClik here to view.
Press Release: Callcredit Information Group Acquires numero in Multi-Million...
Callcredit Information Group, backed by private equity firm, GTCR, has acquired numero, the customer experience management specialist, in a multi million pound deal designed to accelerate the execution...
View Articlenumero integrates with CDL to enhance multi-channel experience
Customer experience specialist numero has collaborated with software house CDL, to enhance the insurance shopping experience through integrated telephony, call scripting, webchat and email channels....
View Article
